How Fast Do New Hotels Ramp Up Performance? / Cathy A. Enz, Ángel Peiró-Signes, María-del-Val Segarra-Oña
COTA(S): RE-1268
Who’s in charge now? The decision autonomy of hotel general managers / Demian Hodari, Michael C. Sturman
Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.]
Handling Negative Online Customer Reviews: The Effects of Elaboration Likelihood Model and Distributive Justice / Vincent T. P. Cheng, Mei Kun Loi
COTA(S): RE-1562
Marketing for Hospitality and Tourism / Philip R. Kotler
COTA(S): 14760
Turismo acessível, estabelecimentos hoteleiros. Norma Portuguesa : Norma Portuguesa / Instituto Português da Qualidade
COTA(S): 16404; 16404-Dg
Rate Fences in Hotel Revenue Management and Their Applications to Chinese Leisure Travelers: A Fractional Factorial Design Approach / Basak Denizci Guillet, Rob Law, Qu Xiao
The Routledge Handbook of Hospitality Management / Ioannis S. Pantelidis
COTA(S): 16767
The Power of Meaningful Work: How Awareness of CSR Initiatives Fosters Task Significance and Positive Work Outcomes in Service Employees / Steffen Raub, Stephan Blunschi
Guests’ reactions to in-room sustainability initiatives: an experimental look at product performance and guest satisfaction / Alex M. Susskind