Guide pratique de la gestion des destinations touristiques / OMT
COTA(S): 15058-Dg
Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto
COTA(S): RE-111
Examining the Effects of Tourism Impacts on Satisfaction with Tourism between Native and Non-native Residents / Hui ‘Jimmy’ Xie, Jigang Bao, Deborah L. Kerstetter
COTA(S): RE-1610
Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions / Dev Jani, Heesup Han
COTA(S): RE-1562
A novel framework for customer-driven service strategies: A case study of a restaurant chain / Li-Fei Chen
COTA(S): RE-1193
Le public des musées a changé / Jacqueline Eidelman
COTA(S): RE-410
Inter-channel effects in multichannel travel services: moderating role of social presence and need for human interaction / Marjan Aslanzadeh, Byron William Keating
COTA(S): RE-1268
Investigating Relationships Among Festival Quality, Satisfaction, Trust, and Support: The Case of an Oriental Medicine Festival / Hak-Jun Song [et al]
Classements, labels et avis de consommateurs : L'enjeu véritable est l'hypersatisfaction du client / Alexia Mercorelli
Visitors’ Emotional Responses to the Festival Environment / Jenny (Jiyeon) Lee