Understanding active loyalty behavior in hotel reward programs through customers’ switching costs and perceived program value / Karen Lijia Xie [et al.]
COTA(S): RE-1562
Fool’s gold? Assessing the impact of the value of airline loyalty programs on Brand equity perceptions and share of wallet / Clay M. Voorhees [et al.]
COTA(S): RE-1268
Critical in-flight and ground-service factors influencing brand prestige and relationships between brand prestige, well-being preceptions, and brand loyalty: first-class passengers / Young-joo Ahn, Insin Kim, Sunghyup Sean Hyun
Does consumers' feeling affect their quality of life? Roles of consumption emotion and its consequences / Seonjeong (Ally) Lee [et al.]
COTA(S): RE-1610
Perceived destination image: an image model for a winter sports destination and its effect on intention to revisit / Kirstin Hallmann, Anita Zehrer, Sabine Müller
COTA(S): RE-111
Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park / Kate Rodger, Ross H. Taplin, Susan A. Moore
COTA(S): RE-1193
Tourists’ perceptions of London, United Kingdom (UK), as a safe host city during the 2012 Olympic Games / Richard George, Kamilla Swart
Development of a scale for tourism facilitators / Byung-Gook Kim, Jinmoo Heo
Factors affecting British revisit intention to Crete, Greece: high vs. low spending tourists / Myung Ja Kim [et al.]
COTA(S): RE-1775