When customers complain: the value of customer orientation in service recovery / Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee
COTA(S): RE-1268
Measuring emotions in real time: implications for tourism experience design / Jeongmi (Jamie) Kim, Daniel R. Fesenmaier
COTA(S): RE-111
Incorporating the winescape into the theory of planned behaviour: Examining ‘new world’ wineries / Vanessa Ann Quintal, Ben Thomas, Ian Phau
COTA(S): RE-1193
The influence of place identity on perceived tourism impacts / Suosheng Wang, Joseph S. Chen
COTA(S): RE-1253
Effect of tourist photographs on attitudes towards destination: Manifest and latent content / Hany Kim, Svetlana Stepchenkova
Self-identification of ecotourists / Jinyang Denga, Jian Li
COTA(S): RE-926