Manual do consumidor / Direcção-Geral do Turismo
COTA(S): 7265; 338.48 DGT MAN
Hotel marketing: marketing planning in the canadian hotel industry / Don Anderson
La gestion intégrée de la qualité : le cas d'une PME innovatrice / Staffan Ebenfelt
Yield management : applications to air transport and other service industries / Sylvain Daudel, Georges Vialle
COTA(S): 7101
Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz
The international hotel industry : corporate strategies and global opportunities / Murray Bailey
COTA(S): 7448
Implementing yield management in small and medium sized hotels: an investigation of obstacles and success factors in Florence hotels / Sara Luciani
Code de pratiques sur les relations hotels [[et] agences de voyages] / Association Internationale de l'Hotelerie, Federation Universelle des Associations d'Agences de Voyages
COTA(S): 7548
Code de Conduite / Groupement des Unions Nationales des Agences et Organisateurs de Voyages de l'UE, Confédération des Associations Nationales des Hôtels, Restaurants, Cafés et Établissements Similaires de l'UE et de l'EEE
COTA(S): 7549
Interior environments for all / Denis Handy