An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers / Aron O'Cass, Phyra Sok

O'Cass, Aron; Sok, Phyra

Tourism Management. - London, 1982, ISSN 0261-5177. - Vol. 51, (December 2015), p. 186 - 200

Empresas turísticas; Criação de empresas; Serviços turísticos; Aspectos financeiros; Valorização de recursos; Valores sociais; Avaliação