Images touristiques de l'Espagne : de la propagande politique à la promotion touristique / Hervé Poutet
Euro : guia de preparação para retalhistas / David Croughan, Guillaume Lepecq
Expectations for hotel service quality: do they differ from culture to culture? / Connie Mok and Robert W. Armstrong
Direitos do consumidor : colectânea de legislação / Ataíde Ferreira, Pegado Liz
Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens
Manual do consumidor / Direcção-Geral do Turismo
Styles of travel / Gordon D. Taylor
Products that speak for themselves sell well
A Europa e as turbulências monetárias: do SME ao euro / Paulo de Almeida Sande
Industry specific measurement of consumer satisfaction: experiences from the business travelling industry / Morten Heide, Kjell-Gronhaug, Marit G. Engset