Macroforces driving change into the new millennium : major challenges for the hospitality professional / Michael D. Olsen
The business of restaurants : 2001 and beyond / Christopher C. Muller
Les entreprises touristiques vont devoir faire leur révolution / Line Bergery
Customer perceptions of singapore's theme restaurants / Donald J. MacLaurin, Tanya L. MacLauirn
Important factors affecting Hong Kong consumers' choice of a travel agency for all-inclusive package tours / Vincent C. S. Heung, Raymond Chu
Visitors' perceptions of holiday experiences and service providers : an exploratory study / Szilvia Gyimóthy
Food and beverage developments / Chris Brown, Josef Ransley
Identifying, keeping and valuing profitable customers / Ian Mounser
Using brand awareness and brand image in tourism channels of distribution / Tracy Woodward
A glimpse at US consumers' interest in timesharing / Randall S. Upchurch