Tourism and cultural conflicts / Mike Robinson, Priscilla Boniface
Service quality of travel agents: the case of travel agents in Hong Kong / Terry Lam, Hanqin Qiu Zhang
Yougoslavie origines d'un conflit / Bernard Feron
La calidad es rentable : Conferencia sobre Turismo de Ocio y Protección al consunidor en el Mediterráneo / Centro Europeo del Consumidor en España; OMT, Secretaría General de Turismo
Visiting the trenches: Exploring meanings and motivations in battlefield tourism / Ria Dunkley, Nigel Morgan, Sheena Westwood
Investigating structural relations affecting the effectiveness of service management / Inwon Kang, [et al.]
Equity restoration, the Holocaust and tourism of sacred sites / Jeffrey S. Podoshen, James M. Hunt
Critical issues affecting the service quality and profissionalism of the tour guides in Hong Kong and Macau / Athena H. N. Mak, Kevin K. F. Wong, Richard C. Y. Chang
Phoenix tourism: post-conflict tourism role / Senija Causevic, Paul Lynch
Sought experiences at (dark) heritage sites / Avital Biran, Yaniv Poria, Gila Oren