1.		Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis / M. Geetha, Pratap Singha and Sumedha Sinha Autor: Geetha, M. Coautor: ; Singha, Pratap Sinha, Sumedha
2.		Identifying salient attributes of peer-to-peer accomodation experience / Iis P. Tussyadiah and Florian Zach Autor: Tussyadiah, Iis P. Coautor: ; Zach, Florian
3.		Customer roles in self-service technology encounters in a tourism context / Petranka Kelly, Jennifer Lawlor and Michael Mulvey Autor: Kelly, Petranka Coautor: ; Lawlor, Jennifer Mulvey, Michael