1.		Dining Occasions, Service Failures and Customer Complaint Behaviours: an Empirical Assessment / Janet Chang, Mahmood A. Khan, Chen-Tsang (Simon) Tsai Autor: Chang, Janet Coautor: ; Khan, Mahmood A. Tsai, Chen-Tsang (Simon)
2.		The Business and management of ocean cruises / Michael Vogel, Alexis Papathanassis e Bem Wolber Autor: Vogel, Michael Data Publicação: 2012 Coautor: Papathanassis, Alexis Wolber, Ben