Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis / M. Geetha, Pratap Singha and Sumedha Sinha
Identifying salient attributes of peer-to-peer accomodation experience / Iis P. Tussyadiah and Florian Zach
Customer roles in self-service technology encounters in a tourism context / Petranka Kelly, Jennifer Lawlor and Michael Mulvey