Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector / Senga Briggs, Jean Sutherland, Siobhan Drummond
Knowledge sharing: investigating appropriate leadership roles and collaborative culture / Jen-Te Yang
Taxing tourism: the case of rental cars in Mallorca / Teresa Palmer-Tous, Antoni Riera-Font, Jaume Rosselló-Nadal
El plan territorial insular de Menorca: un instrumento para un modelo turístico de calidad / Joana Maria Barceló Martí
Destination governance: using corporate governance theories as a foundation for effective destination management / Pietro Beritelli, Thomas Bieger, Christian Laesser
Stories visitors tell about Italian cities as destination icons / Arch G. Woodside, Blair F. Cruickshank, Ning Dehuang
Corporate environmentalism in the hotel sector: evidence of drivers and barriers in Penang, Malaysia / Azilah Kasim
CHAID-based segmentation: international visitors' trip characteristics and perceptions / Cathy H. C. Hsu, Soo K. Kang
Branding on the web: evolving domain name usage among Malaysian hotels / Noor Hazarina Hashim, Jamie Murphy
Systems approach to tourism training and education: the Kenyan case study / Melphon Mayaka, John S. Akama