21.		Situacion tecnica y de innovacion del sector hotelero español en 1991 / Secretaría General de Turismo Data Publicação: 1993 Col.autor: Espanha. Secretaría General de Turismo
22.		Futures : plan cadre de competitivité du tourisme espagnol / Ministère du Commerce et du Tourisme, Secretariat Génèral au Tourisme Data Publicação: [1992] Col.autor: Espanha. Secretaría General de Turismo
23.		The management of hotel operations / Peter Jones, Andrew Lockwood Autor: Jones, Peter Data Publicação: 1993 Coautor: Lockwood, Andrew
24.		Pratical environmental policies in travel and tourism-part II : airlines, tour operators and destinations / Victor Middleton T.C., Rebecca Hawkins Autor: Middleton, Victor T.C. Coautor: ; Hawkins, Rebecca
25.		Some reflections on measures of competitiveness for wintersport resorts in overseas markets / Klaus Weiermair Autor: Weiermair, Klaus
26.		Assessment of the hotel rating system in China / Liu Zhan-Qing, Juanita C. Liu Autor: Zhan-Qing, Liu Coautor: ; Liu, Juanita C.
27.		Le touriste consommateur l'argent et le prestataire / Rachid Amirou Autor: Amirou, Rachid
28.		Measuring perceived quality and satisfaction : the experience of the cruise line industry / Dan Sarel Autor: Sarel, Dan
29.		Mystery shopper research : when properly used a powerful tool for monitoring and correcting service levels in travel agencies / Eric Sondervan, Ad Schalekamp Autor: Sondervan, Eric Coautor: ; Schalekamp, Ad
30.		Mettre en oeuvre une démarche qualité dans le tourisme / Pierre Maillard Autor: Maillard, Pierre