
11.		Market opportunity analysis : a Diy approach for small tourism enterprises / D. Brownlie Autor: Brownlie, D.
12.		A gestão da qualidade total com sucesso / John Macdonald; trad. [de] Carla Delgado Autor: Macdonald, John Data Publicação: 1994 COTA(S): 5439
13.		Le tableau de bord de gestion des stations touristiques / Vincent Vles, Christian Egea et Léopold Kahn Autor: Vles, Vincent Coautor: ; Egea, Christian Kahn, Léopold
14.		Information and communications technologies in tourism / Walter Schertler Autor: Schertler, Walter
15.		Total quality management : The route to improving performance / John S. Oakland Autor: Oakland, John S. Data Publicação: 1993 COTA(S): 5437
16.		Cases in total quality management / John S. Oakland and Leslie J. Porter Autor: Oakland, John S. Data Publicação: 1994 Coautor: Porter, Leslie J. Co col. autor sec.: University of Bradford Management Centre COTA(S): 5436
17.		Quality management in tourism: lessons from the service industries? / Klaus Weiemair Autor: Weiemair, Klaus
18.		The marketing and management of tourism destinations: research directions for the next decade / Victor T. C. Middleton Autor: Middleton, Victor T.C.
19.		Tourism carrying capacity management issues / Peter W. Williams and Alison Gill Autor: Williams, Peter W Coautor: ; Gill, Alison
20.		Questions administratives et financières : rapport du secrétaire général Col.autor: OMT