Linking firms, employees, and customers: a multilevel research agenda for hospitality studies / Ipkin Anthony Wong
COTA(S): RE-1268
Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests: The mediating role of consumption emotions / Lujun Su, Scott R. Swanson and Xiaohong Chen
COTA(S): 1562
Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts / Ye Zhang, Shu Tian Cole
COTA(S): RE-1193
La comunicación externa online en los museos estatales y el tuirsmo / Trinidad Vacas e Alicia Orea
COTA(S): RE-319
Tourism culture: Nexus, characteristics, context and sustainability / Brendan Canavan
A model that connets information technology and hotel performance / Santiago Melián-González, Jacques Bulchand-Gidumal
Customer loyalty program management: what matters to the customer / Michael McCall and Dave McMahon
Attribution of inappropriate visitor behavior in a theme park setting - A conceptual model / Nelson K. F. Tsang, Bruce Prideaux and Louisa Lee
COTA(S): RE-1562
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern / Beverley A. Sparks, Kevin Kam Fung So, Graham L. Bradley