Impact of CRM implementation on hotel efficiency: evidence from the Slovenian hotel sector / Alexander Josiassen, A. George Assaf, Ljubica Knežvevic
COTA(S): RE-1822
Applying a New Model of Customer Value on International Air Passengers' Market in Taiwan / Wen-Yu Chiang
COTA(S): RE-1610
Classificação e qualidade na hotelaria / Mónica Filipa Rocha Mónica
COTA(S): 14391