
1.		Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park / John S. Akama, Damiannah Mukethe Kieti Autor: Akama, John S Coautor: ; Kieti, Damiannah Mukethe
2.		Understanding european tour operators' control on accommodation companies: an empirical evidence / Rita D. Medina-Muñoz, Diego R. Medina-Muñoz, Juan M. García-Falcón Autor: Medina-Muñoz, Rita D. Coautor: ; Medina-Muñoz, Diego R. García-Falcón, Juan Manuel
3.		Adapting Herzberg: a conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality / John L. Crompton Autor: Crompton, John L.
4.		Service quality in Cretan accommodations: marketing strategies for the UK holiday market / Yuksel Ekinci, Popi Prokopaki, Cihan Cobanoglu Autor: Ekinci, Yuksel Coautor: ; Prokopaki, Popi Cobanoglu, Cihan
5.		La culture alimentaire française, une richesse à faire partager / Jean-Pierre, Philip Mclaughlin, Laurence Tibère Autor: Poulin, Jean-Pierre Coautor: ; Mclaughlin, Philip Tibère, Laurence
6.		Backpackers in the northern territory of Australia: motives, behaviours and satisfactions / Asad Mohsin, Chris Ryan Autor: Mohsin, Asad
7.		The baltic states: how to create a new tourism image? / Riina Lõhmus Autor: Lôhmus, Riina
8.		New perspectives of satisfaction research in tourism destinations / Matthias Fuchs, Klaus Weiermair Autor: Fuchs, Matthias Coautor: ; Weiermair, Klaus
9.		Relatório do inquérito ao grau de satisfação
10.		Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores / Robert C. Burns, Alan R. Graefe, James D. Absher Autor: Burns, Robert C. Coautor: ; Alan R. Graefe Absher, James D.