1.		Hotel innovation and its effect on business performance / Jan Mattsson, Francina Orfila-Sintes Autor: Mattsson, Jan Coautor: ; Orfila-Sintes, Francina COTA(S): RE-1610
2.		Conclusões do Congresso Nacional da ADHP- 11 e 12 Outubro 2013 / Manuel Ai Quintas Autor: Quintas, Manuel Ai COTA(S): RP-1275
3.		Understanding the exhibition attendees’ evaluation of their experiences: a comparison between high versus low mindful visitors / Yeongbae Choe, Sang-Min Lee, Dae-Kwan Kim Autor: Yeongbac, Choe Coautor: ; Sang-Min, Lee Dac-Kwan, Kim COTA(S): RE-1562
4.		Tripadvisor a un devoir de vigilance sur la qualité des avis publiés / Artiné Mackertichian Autor: Mackertichian, Artiné COTA(S): RE-410
5.		Le classement officiel, un outil de mobilisation et un marqueur de la qualité des hôtels / Guillaume Lemière Autor: Lemière, Guillaume COTA(S): RE-410
6.		Lisboa está bem e recomenda-se / Vitor Costa Autor: Costa, Vitor COTA(S): RP-1714
7.		Bons voos para o turismo a Norte / Fernando Vieira Autor: Vieira, Fernando COTA(S): RP-1789
8.		Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto Autor: Minghetti, Valeria Coautor: ; Celotto, E. COTA(S): RE-111
9.		Estado de implantación de los sistemas de gestión de la calidad y de gestión ambiental como percursores de la RSE en el sector hotelero Español / José Antonio Pérez-Aranda Autor: Pérez-Aranda, José Antonio COTA(S): RE-319
10.		Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions / Dev Jani, Heesup Han Autor: Dev, Jani Coautor: ; Heesup, Han COTA(S): RE-1562
11.		Are stars a good indicator of hotel quality? Assymetric information and regulatory heterogeneity in Spain / Juan A. Núñez-Serrano, Jaime Turrión, Francisco J. Velázquez Autor: Núñez-Serrano, Juan A. Coautor: ; Turrión, Jaime J. Velázquez, Francisco COTA(S): RE-1193
12.		A novel framework for customer-driven service strategies: A case study of a restaurant chain / Li-Fei Chen Autor: Li-Fei, Chen COTA(S): RE-1193