
1.		The use of technology to improve service quality / R. Dan Reid, Melvin Sandler Autor: Reid, R. Dan Coautor: ; Sandler, Melvin
2.		Seven current hotel-valuation techniques / Stephen Rushmore Autor: Rushmore, Stephen
3.		Strategic hospitality management : theory and practice for the 1990s / Richard Teare, Andrew Boer Autor: Teare, Richard Data Publicação: 1993 Coautor: Boer, Andrew COTA(S): 5253
4.		The management of hotel operations / Peter Jones, Andrew Lockwood Autor: Jones, Peter Data Publicação: 1993 Coautor: Lockwood, Andrew COTA(S): 5252
5.		Managing projects in hospitality organizations / Richard Teare, Debra Adams, Sally Messenger Autor: Teare, Richard Data Publicação: 1992 Coautor: Adams, Debra Messenger, Sally COTA(S): 5249
6.		Total quality service / Marta H. Williams Autor: Williams, Marta
7.		Communicating tourism supplier services: building repeat visitor relationships / Laurel J. Reid, Stanley D. Reid Autor: Reid, Laurel J. Coautor: ; Reid, Stanley D.
8.		Market structure analysis of media selection practices by travel services / David Snepenger, Mary Snepenger Autor: Snepenger, David J. Coautor: ; Snepenger, Mary
9.		Tourism marketing : its emergence and establishment / D.C. Gilbert Autor: Gilbert, David C.
10.		Le gisement thermal : nouvelles techniques de captages / R. Laugier, M. Lopoukhine Autor: Laugier, R. Coautor: ; Lopoukhine, M.