1.		Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands / Shu-Pei Tsai Autor: Shu-pei, Tsai COTA(S): RE-1610
2.		Drivers of customer–brand relationship quality: a case of mainland Chinese hotel loyalty program members / Ada Sau-Yee Lo, Holly Hyunjung Im Autor: Lo, Ada Sau-Yee Coautor: ; Im, Holly Hyunjung COTA(S): RE-1562
3.		Understanding the exhibition attendees’ evaluation of their experiences: a comparison between high versus low mindful visitors / Yeongbae Choe, Sang-Min Lee, Dae-Kwan Kim Autor: Yeongbac, Choe Coautor: ; Sang-Min, Lee Dac-Kwan, Kim COTA(S): RE-1562
4.		Aumentar o contributo do turismo para a economia da região / Vitor Costa Autor: Costa, Vitor COTA(S): RP-1714
5.		Como fidelizar um cliente. / Marta Barradas Autor: Barradas, Marta COTA(S): RP-1062
6.		Le public des musées a changé / Jacqueline Eidelman Autor: Eidelman, Jacqueline Coautor: ; Jonchery, Anne Zizi, Lucile COTA(S): RE-410
7.		Destination image and tourist loyalty: A meta-analysis / Hongmei Zhang, Xiaoxiao Fu, Liping A. Cai, Lin Lu Resp- Sec.: Zhang, Hongmei Fu, Xiaoxiao Cai, Liping A Lu, Lin COTA(S): RE-1193
8.		Visitors’ Emotional Responses to the Festival Environment / Jenny (Jiyeon) Lee Autor: Lee, Jenny Ji-Yeon COTA(S): RE-1562
9.		Events as a strategic marketing tool / Dorothé Gerritsen Autor: Gerritsen, Dorothé; Olderen, Ronald Van Data Publicação: 2014 COTA(S): 16733
10.		Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry / Davoud Nikbin [et al.] Resp- Sec.: Nikbin, Davoud Marimuthu, Malliba Hyun, Sunghyup Sean Ismail, Ishak COTA(S): RE-1562
11.		Segmenting festival visitors using psychological commitment / Jenny (Jiyeon) Lee, Gerard T. Kyle Autor: Lee, (Jiyeon) Jenny Coautor: ; Kyle, Gerard T. COTA(S): RE-111
12.		Social interactions and intentions to revisit for agritourism service encounters / Hyungsuk Choo, James F. Petrick Autor: Hyungsuk, Choo Coautor: ; Petrick, James F. COTA(S): RE-1193