1.		Intra-continental and intercontinental service trade in the travel and tourism industry / Shun-Chiao Chang, Fav-Tsoin Lai Autor: Shun-Chiao, Chang Coautor: ; Fav-Tsoin, Lai COTA(S): RE-1822
2.		Google analytics for measuring website performance / Beatriz Plaza Autor: Plaza, Beatriz COTA(S): RE-1193
3.		Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan / Chien Min Chen [et al] Resp- Sec.: Chien-Min, Chen Hong, Tau Lee Sheu, Hua Chen Tsun, Hung Huang COTA(S): RE-1610
4.		Tourist information center staff as knowledge brokers: The case of Macau / Cora U. I. Wong, Bob McKercher Autor: Wong, Cora U. I. Coautor: ; Mckercher, Bob COTA(S): RE-1253
5.		Polarización, segunda residencia e insularidad en los flujos internos turísticos en España. Descripción y análisis a partir de un modelo gravitorio / Teresa Guardia Gálvez, Juan Muro Romero Autor: Gálvez, Teresa Guardia Coautor: ; Romero, Juan Muro COTA(S): RE-319
6.		Using a modified grey relation method for improving airline service quality / James J. H. Liou, [et al.] Resp- Sec.: Liou, James J. H. Chao-Che, Hsu Wen-Chien, Yeh Rong-Ho, Lin COTA(S): RE-1193
7.		Effects of dissatisfaction in tourist services: The role of anger and regret / Isabel Sánchez-García, Rafael Currás-Pérez Autor: Sánchez-García, Isabel Coautor: ; Currás-Pérez, Rafael COTA(S): RE-1193
8.		Critical issues affecting the service quality and profissionalism of the tour guides in Hong Kong and Macau / Athena H. N. Mak, Kevin K. F. Wong, Richard C. Y. Chang Autor: Mak, Athena H. N. Coautor: ; Wong, Kevin K. F. Chang, Richard C. Y. COTA(S): RE-1193
9.		Social Media. Tendência ou moda passageira? / Martim Valle Teixeira Autor: Teixeira, Martim Valle COTA(S): RP-1789
10.		Packing for touristic performances / Kenneth F. Hyde, Karin Olesen Autor: Hyde, Kenneth F. Coautor: ; Olesen, Karin COTA(S): RE-1253