Food-service leadership : could attila run a restaurant ? / Ronald F. Cichy, Michael P. Sciarini, Mark E. Patton
Contact : customer service in the hospitality and tourism industry / Donald M. Davidoff
COTA(S): 5563
Business ethics and tourism: from micro to macro perspectives / Alf H Walle
Protection et securité des touristes : mesures pratiques pour les destinations / Organisation Mondiale du Tourisme
COTA(S): 6655
Como evitar reclamações : manual prático da restauração / Fernando Saraiva
COTA(S): 6633; 6633-a; 6633-b; 6633-c; 6633-d; 640.43 SAR CO
Responsabilidade administrativa em matéria de ambiente / Vasco Pereira da Silva
COTA(S): 6621
Sports and safety: leisure and liability / Steve Frosdick
Quality from the standpoint of the travel organiser: the example of major operators / Martin Brackenbury
O euro e o turismo / Deloitte & Touche Consulting
Managing strategies and financial considerations: historic properties / Lester Borley
Impact du tourisme sur la société / Danho Daoud
Stakeholders in tourism : what stakeholders expect national tourist offices to deliver / Bill Richards