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32.		Hotel marketing: marketing planning in the canadian hotel industry / Don Anderson Autor: Anderson, Don
33.		La gestion intégrée de la qualité : le cas d'une PME innovatrice / Staffan Ebenfelt Autor: Ebenfelt, Staffan
34.		Yield management : applications to air transport and other service industries / Sylvain Daudel, Georges Vialle Autor: Daudel, Sylvain Data Publicação: 1994 Coautor: Vialle, Georges COTA(S): 7101
35.		Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz Autor: Diaz, Armando dos Santos
36.		The international hotel industry : corporate strategies and global opportunities / Murray Bailey Autor: Baley, Murray Data Publicação: 1998 COTA(S): 7448
37.		Implementing yield management in small and medium sized hotels: an investigation of obstacles and success factors in Florence hotels / Sara Luciani Autor: Luciani, Sara
38.		Code de pratiques sur les relations hotels [[et] agences de voyages] / Association Internationale de l'Hotelerie, Federation Universelle des Associations d'Agences de Voyages Data Publicação: [199?] Col.autor: Association Internationale de l Hotelerie Co col. autor: FUAAV. Fédération Universelle des Associations d'Agences de Voyages COTA(S): 7548
39.		Code de Conduite / Groupement des Unions Nationales des Agences et Organisateurs de Voyages de l'UE, Confédération des Associations Nationales des Hôtels, Restaurants, Cafés et Établissements Similaires de l'UE et de l'EEE Data Publicação: [1996] Col.autor: ECTAA-Groupement des Unions Nationales des Agences et Organisateurs de Voyages de l UE Co col. autor: HOTREC-Confederation des Associations Nationales des Hôtels COTA(S): 7549
40.		Interior environments for all / Denis Handy Autor: Handy, Denis