Título/Resp.:	The service imperative: factors driving meeting effectiveness / Timothy R. Hinkin and J. Bruce Tracey
Autor(es):	Hinkin, Timothy R.; Tracey, J. Bruce
Publicação:	[S.l.: s.n.]
IN:	Cornell Hotel and Restaurant Administration Quarterly. - Ithaca. - Vol. 44 Nº 5-6 (October-December 2003), p. 17-26; RE-1268
Assunto(s):	Indústria hoteleira; Congressos; Qualidade