In pursuit of service excellence: investigating the role of psychological contracts and organizational identification of frontline hotel employees / Vinh Nhat Lu [et al.]
How internal branding process really pays off through brand trust / Ezgi Erkmen, Murat Hancer and Jerrold K. Leong
DESPACHO CONJUNTO Nº 280/97
RESOLUÇÃO DO CONSELHO DE MINISTROS Nº 138/2001