Título/Resp.:	Integrated quality management systems for conference and congress centres / Olivier Lepine
Autor(es):	Lepine, Olivier
Publicação:	[S.l.: s.n.]
IN:	Integrated quality management in tourism. - proceedings [on] European Tourism Forum of the Austrian Presidency of the Council of the European Union and the European Commission, Vienna, 1998, p. 89-94; 7526.14
Assunto(s):	Qualidade no turismo; Gestão; Centros de conferências; Metodologia