A field study of new employee training programs: industry practices and strategic insights / J. Bruce Tracey [et al.]
The importance of ethical leadership in employees’ value congruence and turnover / Guiyao Tang [et al.]
When customers complain: the value of customer orientation in service recovery / Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee
Workplace substance use and acceptance among nightclub employees: a qualitative investigation / Miranda Kitterlin-Lynch, Catherine Curtis and Ashely Cervera
In pursuit of service excellence: investigating the role of psychological contracts and organizational identification of frontline hotel employees / Vinh Nhat Lu [et al.]
The role of generativity and attitudes on employees home and workplace water and energy saving behaviours / Victoria Wells [et al.]
From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry / Isabel Buil, Eva Martínez, Jorge Matute
Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
The trickle-down effect of servant leadership on frontline employee service behaviors and performance: a multilevel study of Chinese hotels / Qian Ling, Meizhen Lin and Xiaoyi Wu