61.		HOTELQUAL : una escala para medir calidad percibida en servicios de alojamiento / Carlos Falces Delgado ...[et al] Autor: Falces Delgado, Carlos Coautor: ; Sierra Díez, Benjamín Becerra Grande, Alberto Briñol Turnes, Pablo
62.		Benchmarking y el papel del Club Gestión de Calidad / Club Gestión de Calidad Col.autor: Club Gestión de Calidad
63.		The strategic dimension of quality in Tourism policies - the European Commission's perspective / Christos Papoutsis Autor: Papoutsis, Christos
64.		The strategic dimension of quality in tourism policies - the Economic and Social Committee's perspective / Tom Jenkins Autor: Jenkins, Tom
65.		The strategic dimension of quality in tourism policies - the perspective of an international tourism organization / Francesco Frangialli Autor: Frangialli, Francesco
66.		Needs and expectations - the tourist's perspective / Martin Petrowsky Autor: Petrowsky, Martin
67.		Integrated quality management - the case of a hotel chain / Andreas Andreadis Autor: Andreadis, Andreas
68.		Integrated quality management - the case of an innovative SME / Staffan Ebenfelt Autor: Ebenfelt, Staffan
69.		Integrated quality management - the case of a tour operator and travel agent / Rudolf Kadanka Autor: Kadanka, Rudolf
70.		Integrated quality management systems for the hotel industry / Elisabeth Gürtler Autor: Gürtler, Elisabeth