Food-service leadership : could attila run a restaurant ? / Ronald F. Cichy, Michael P. Sciarini, Mark E. Patton
Contact : customer service in the hospitality and tourism industry / Donald M. Davidoff
Business ethics and tourism: from micro to macro perspectives / Alf H Walle
Protection et securité des touristes : mesures pratiques pour les destinations / Organisation Mondiale du Tourisme
Como evitar reclamações : manual prático da restauração / Fernando Saraiva
Responsabilidade administrativa em matéria de ambiente / Vasco Pereira da Silva
Sports and safety: leisure and liability / Steve Frosdick
Quality from the standpoint of the travel organiser: the example of major operators / Martin Brackenbury
O euro e o turismo / Deloitte & Touche Consulting
Managing strategies and financial considerations: historic properties / Lester Borley