1.		Service quality and tourism / Marcjanna Augustyn, Samuel K. Ho Autor: Augustyn, Marcjanna Coautor: ; Ho, Samuel K.
2.		Service quality of travel agents: the case of travel agents in Hong Kong / Terry Lam, Hanqin Qiu Zhang Autor: Lam, Terry Coautor: ; Zhang, Hanqin Qiu
3.		Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores / Robert C. Burns, Alan R. Graefe, James D. Absher Autor: Burns, Robert C. Coautor: ; Alan R. Graefe Absher, James D.
4.		Service in the restaurant industry: an American and Irish comparison of service failures and recovery strategies / R. D. Mueller [et al.] Resp- Sec.: Mueller, R. D. Palmer, A. J. Mack, R. McMullan, R.
5.		Developing a service quality questionnaire for the hotel industry in Mauritius / Rooma Roshnee Ramsaran-Fowdar Autor: Ramsaran-Fowdar, Rooma Roshnee
6.		Taiwan's hotel rating system: a service quality perspective / Ching-Shu Su, Lou-Hon Sun Autor: Ching-Shu, Su Coautor: ; Lou-Hon, Sun, co-autor
7.		Using a modified grey relation method for improving airline service quality / James J. H. Liou, [et al.] Resp- Sec.: Liou, James J. H. Chao-Che, Hsu Wen-Chien, Yeh Rong-Ho, Lin