Service quality and tourism / Marcjanna Augustyn, Samuel K. Ho
Service quality of travel agents: the case of travel agents in Hong Kong / Terry Lam, Hanqin Qiu Zhang
Alternate measurement approaches to recreational customer satisfaction: satisfaction-only versus gap scores / Robert C. Burns, Alan R. Graefe, James D. Absher
Service in the restaurant industry: an American and Irish comparison of service failures and recovery strategies / R. D. Mueller [et al.]
Developing a service quality questionnaire for the hotel industry in Mauritius / Rooma Roshnee Ramsaran-Fowdar
Taiwan's hotel rating system: a service quality perspective / Ching-Shu Su, Lou-Hon Sun
Using a modified grey relation method for improving airline service quality / James J. H. Liou, [et al.]