109.		Customer relationship management in tourism: management needs and research applications / Christine A. Vogt Autor: Vogt, Christine A.
110.		Understanding customer delight: an application of travel blog analysis / Vincent P. Magnini, John C. Crotts, Anita Zehrer Autor: Magnini, Vincent P. Coautor: ; Crotts, John C. Zehrer, Anita
111.		The impact of customer-to-customer interaction on cruise experience and vacation satisfaction / Jue Huang, Cathy H.C.Hsu Autor: Jue, Huang Coautor: ; Hsu, Cathy H.C.
112.		Dimensions of cruisers' experiences, satisfaction, and intention to recommend / Samer Hosany, Mark Witham Autor: Hosany, Sameer Coautor: ; Witham, Mark
113.		Measuring tourists' emotional experiences toward hedonic holiday destinations / Sameer Hosany, David Gilbert Autor: Hosany, Sameer Coautor: ; Gilbert, David
114.		A mediation model of tourists' repurchase intentions for packaged tour services / Yanqun He, Haiyan Song Autor: Yanqun, He Coautor: ; Haiyan, Song
115.		Measuring guest satisfaction and competitive position in the hospitality and tourism industry : An application of stance-shift analysis to travel blog narratives / John C. Crotts, Peyton R. Mason, Boyd Davis Autor: Crotts, John C. Coautor: ; Mason, Peyton R. Davis, Boyd
116.		The influence of hotel website factors on e-loyalty in a B2C context / Woo Gon Kim [et al.] Resp- Sec.: Woo, Gon Kim Rachjaibun, Nitta Jin, Soo Han Gyehee, Lee
117.		Research note: The new all-inclusive board formula in mature destinations - from motivation to satisfaction / Eugeni Aguiló, Jaume Rossello, Autor: Aguiló, Eugeni Coautor: ; Rosselló, Jaume
118.		Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song Autor: Liyin, Jin Coautor: ; Yanqun, He Haiyan, Song
119.		The value of self-stated attribute importance to overall satisfaction / Ross H. Taplin Autor: Taplin, Ross H.
120.		Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian / Claudia Torres-Sovero [et al] Resp- Sec.: Torres-Sovero, Claudia A. González, José Martín-López, Berta Kirkby, Christopher A.