Customer relationship management in tourism: management needs and research applications / Christine A. Vogt
Understanding customer delight: an application of travel blog analysis / Vincent P. Magnini, John C. Crotts, Anita Zehrer
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction / Jue Huang, Cathy H.C.Hsu
Dimensions of cruisers' experiences, satisfaction, and intention to recommend / Samer Hosany, Mark Witham
Measuring tourists' emotional experiences toward hedonic holiday destinations / Sameer Hosany, David Gilbert
A mediation model of tourists' repurchase intentions for packaged tour services / Yanqun He, Haiyan Song
Measuring guest satisfaction and competitive position in the hospitality and tourism industry : An application of stance-shift analysis to travel blog narratives / John C. Crotts, Peyton R. Mason, Boyd Davis
The influence of hotel website factors on e-loyalty in a B2C context / Woo Gon Kim [et al.]
Research note: The new all-inclusive board formula in mature destinations - from motivation to satisfaction / Eugeni Aguiló, Jaume Rossello,
Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song
The value of self-stated attribute importance to overall satisfaction / Ross H. Taplin
Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian / Claudia Torres-Sovero [et al]