Guests’ reactions to in-room sustainability initiatives: an experimental look at product performance and guest satisfaction / Alex M. Susskind
Inter-channel effects in multichannel travel services: moderating role of social presence and need for human interaction / Marjan Aslanzadeh, Byron William Keating
Rutas vinhodespana / Ministerio de Medio Ambiente y Medio Rural y Marino
Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto
Perceived crime and violence: effects on winter migrants / Penny Simpson, Oliver Cruz-Milán, Justin Gressel
Segmenting festival visitors using psychological commitment / Jenny (Jiyeon) Lee, Gerard T. Kyle
Plan de calidad turística de Andalucía 2006 - 2008 : La nueva estrategia / Consejeria de Turismo, Comercio y Deporte de la Junta de Andalucia
Determinação da Imagem de Lisboa como um Destino Turístico: Análise das Percepções à Chegada e à Partida e Implicações para a Satisfação do Turista / Juliana Sequeira Pinto
Destination brand experience and visitor behavior: Testing a scale in the tourism context / Stuart J. Barnes, Jan Mattsson, Flemming Sørensen
Conhecer melhor o visitante- Projecto de avaliação do perfil e grau de satisfação do visitante / Alberto Marques [et al.]
The experiences of summer visitors to cape rodney-okakari point (Goat Island) marine reserve, Auckland Zealand / Sharon M. Race, Mark B. Orams
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness / Heesup Han, Sunghyup Sean Hyun