Expectations for hotel service quality: do they differ from culture to culture? / Connie Mok and Robert W. Armstrong
Leisure traveler choice models of theme hotels using psychographics / Andreas H. Zins
Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens
Tourism marketing / Les Lumsdon
Involvement: travel motivation and destination selection / Bharath M. Josiam, George Smeaton, Christine Clements
Cartes de fidélité
La qualité c'est aussi celle des hommes / François Clair
Service quality, customer satisfaction, and customer value: a holistic perspective / Haemoon Oh
The organised travel market in Belgium / Rik De Keyser
Monitoring change and strategic decision making : limits and possibilities / Sophie Elias-Varotsis
Weather and holiday destination preferences : image, attitude and experience / Martin Lohmann, Eike Kaim
A typology of tourist information search strategies / Dlae Fodness, Brian Murray