Factors affecting customer satisfaction in responses to negative online hotel Reviews: the impact of empathy, paraphrasing, and speed / Hyounae Min, Yumi Lim, Vincent P. Magnini
Authenticity, involvement, and image: Evaluating tourist experiences at historic districts / Lu Lu, Christina G. Chi, Yi Liu
Repeated behaviour and destination loyalty / Marta Meleddu, Raffaele Paci, Manuela Pulina
Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park / Kate Rodger, Ross H. Taplin, Susan A. Moore
Authentic concepts: effects on tourist satisfaction / Marit Gundersen Engeset, Ingunn Elvekrok
Youth Ttavel study / Gallup Organization, Inc.
A quantitative valuation of tourist experience in Lisbon / Annalina Sarra, Simone Di Zio, Marianna Cappucci
Effects of service fairness and service quality on tourists’ behavioral intentions and subjective well-being / Lujun Su, Songshan (Sam) Huang, Xiaohong Chen
The influence of tourist experience on perceived value and satisfaction with temple stays: the experience economy theory / Hak Jun Song [et al.]
Mix between satisfaction and attributes destination choice: a segmentation criterion to understand the ski resorts consumers / Dina Alexandra Marques Miragaia, Marco Alexandre Batista Martins
Does consumers' feeling affect their quality of life? Roles of consumption emotion and its consequences / Seonjeong (Ally) Lee [et al.]
Culture, product differentiation and market segmentation: a structural analysis of the motivation and satisfaction of tourists in Amsterdam / João Romão [et al.]