49.		The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality / Eileen A. Wall, Leonard L. Berry Autor: Wall, Eileen A. Coautor: ; Berry, Leonard L., co-autor
50.		Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, Miguel Gomez Autor: Gupta, Sachin Coautor: ; McLaughlin, Edward Gomez, Miguel
51.		How organizational standards and coworker support improve restaurant service / Alex M.Susskind, K Michele Kacmar, Carl P. Borchgrevink Autor: Susskind, Alex M. Coautor: ; Kcamar, K. Michele Borchgrevink, Carl P.
52.		Perceptions of chinese hotels / Chris Ryan, Gu Huimin Autor: Ryan, Chris Coautor: ; Huimin, Gu, co-autor
53.		Wine tourist motivation and the perceived importance of servicescape: a study conducted in Goa, Índia / Babu P. George Autor: George, Babu P.
54.		Planejamento, capacitação e marketing : uma visão brasileira / Bayard Do Coutto Boiteux Autor: Boiteux, Bayard Do Coutto Coautor: ; Rita, Paulo Aguas, Paulo
55.		Tourism security : different places/different faces / Peter E. Tarlow Autor: Tarlow, Peter E.
56.		Gaming customer satisfaction: an exploratory study / Karl J. Mayer [et al.] Resp- Sec.: Mayer, Karl J. Johnson, Lesley Hu, Clark Chen, Sean
57.		Integrating sustainability into business : a management guide for responsible tour operations / Xavier Font, Janet Cochrane; United Nations Environment Programme Autor: Font, Xavier Coautor: ; Cochrane, Janet Co col. autor sec.: United Nations Environment Programme
58.		Assistir a Associação de Turismo de Lisboa no desenvolvimento do Plano Estratégico Turístico para Lisboa e sua área envolvente : apresentação dos resultados do inquérito aos turistas / Associação de Turismo de Lisboa; Roland Berger & Partner - International Management Consultants Col.autor: Associação de Turismo de Lisboa Co col. autor: Roland Berger & Partner
59.		Destination evaluation: the role of prevous travel experience and trip characteristics / Pamela A. Weaver, karin Weber, Ken W. McCleary Autor: Weaver, Pamela A. Coautor: ; Weber, Karin, co-autor McCleary, Ken W., co-autor
60.		The roles of quality and intermediary constructs in determining festival attendees' behavioral intention / So Yon Lee, James F. Petrick, John Crompton Autor: So, Yon Lee Coautor: ; Petrick, James F., co-autor Crompton, John, co-autor