The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality / Eileen A. Wall, Leonard L. Berry
Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, Miguel Gomez
How organizational standards and coworker support improve restaurant service / Alex M.Susskind, K Michele Kacmar, Carl P. Borchgrevink
Perceptions of chinese hotels / Chris Ryan, Gu Huimin
Wine tourist motivation and the perceived importance of servicescape: a study conducted in Goa, Índia / Babu P. George
Planejamento, capacitação e marketing : uma visão brasileira / Bayard Do Coutto Boiteux
Tourism security : different places/different faces / Peter E. Tarlow
Gaming customer satisfaction: an exploratory study / Karl J. Mayer [et al.]
Integrating sustainability into business : a management guide for responsible tour operations / Xavier Font, Janet Cochrane; United Nations Environment Programme
Assistir a Associação de Turismo de Lisboa no desenvolvimento do Plano Estratégico Turístico para Lisboa e sua área envolvente : apresentação dos resultados do inquérito aos turistas / Associação de Turismo de Lisboa; Roland Berger & Partner - International Management Consultants
Destination evaluation: the role of prevous travel experience and trip characteristics / Pamela A. Weaver, karin Weber, Ken W. McCleary
The roles of quality and intermediary constructs in determining festival attendees' behavioral intention / So Yon Lee, James F. Petrick, John Crompton