1.		Hospitality and tourism training : a challenge / Morten Heide Autor: Heide, Morten
2.		Industry specific measurement of consumer satisfaction: experiences from the business travelling industry / Morten Heide, Kjell-Gronhaug, Marit G. Engset Autor: Heide, Morten Coautor: ; Gronhaug, Kjell Engset, Marit G.
3.		The design and management of ambience - implications for hotel architecture and service / Morten Heide, Kirsti Laerdal, Kjell Gronhaug Autor: Heide, Morten Coautor: ; Laerdal, Kirsti Gronhaug, Kjell