1.		The customer-service life cycle: a framework for improving customer service through information technology / Gabriele Piccoli, Bonnie R. Spalding, Blake Ives Autor: Piccoli, Grabriele Coautor: ; Spalding, Bonnie R. Ives, Blake
2.		The value of academic research / Gabriele Piccoli, Erica L. Wagner Autor: Piccoli, Grabriele Coautor: ; Wagner, Erica L.
3.		Marketing hotels using global distribution systems revisited / Peter O'Connor, Gabriele Piccoli Autor: O Connor, Peter Coautor: ; Piccoli, Grabriele
4.		Managing value co-creation in the tourism industry / Francesca Cabiddu, Tsz-Wai Lui, Gabriele Piccoli Autor: Cabiddu, Francesca Coautor: ; Tsz-Wai, Lui Piccoli, Grabriele
5.		Social media affordances: Enabling customer engagement / Francesca Cabiddu, Manuela De Carlo, Gabriele Piccoli Autor: Cabiddu, Francesca Coautor: ; Carlo, Manuela De Piccoli, Grabriele
6.		The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance / Gabriele Piccoli, Tsz-Wai Lui and Bettina Grün Autor: Piccoli, Grabriele Coautor: ; Tsz-Wai, Lui Grün, Bettina