1.		The Role of Service Quality, Perceived Value, and Relationship Quality in Enhancing Customer Loyalty in the Travel Agency Sector / Ivan Ka Wai Lai Autor: Lai, Ivan Ka Wai
2.		The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong–style tea restaurants / Ivan K. W. Lai Autor: Lai, Ivan Ka Wai
3.		A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-dimensional importance-performance analysis / Ivan Ka Wai Lai, Michael Hitchcok Autor: Lai, Ivan Ka Wai Coautor: ; Hitchcock, Michael
4.		Local reactions to mass tourism and community tourism development in Macau / Ivan Ka Wai Lai and Michael Hitchcock Autor: Lai, Ivan Ka Wai Coautor: ; Hitchcock, Michael
5.		Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock Autor: Lai, Ivan Ka Wai Coautor: ; Hitchcock, Michael