Conceptualizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent / Eric Laws
Managing complexity and change in tourism: the case of historic city / Eric Laws, Barbara Le Pelley
Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations / Bruce Prideaux, Eric Laws, Bill Faulkner
Developing new tourism services: dinosaurs, a new drive tourism resource for remote regions? / Eric Laws, Noel Scott
Tourist destination governance : Practice, theory and Issues / Eric Laws [el al]