Innovation activity in the hotel industry: evidence from Baleric Islands / Francina Ofila-Sintes, Rafel Crespí-Cladera, Ester Martínez-Ros
Hotel innovation and its effect on business performance / Jan Mattsson, Francina Orfila-Sintes
Intermediaries and quality uncertainty: evidence from the hotel industry / Aleix Calveras, Francina Orfila