A service conundrum : can outstanding service be too good? / Kate Walsh
Winter sports in North America / Helga Loverseed
Comércio e distribuição : os centros comerciais no horizonte 2010 / Margarida Melo, Merícia Gouveia, Teresinha Duarte
COTA(S): 8538
Commerce et loisirs : des fiançailles à consommer! / Emmanuel Mongon
The impact of product category risk on service satisfaction evalutions / Anna Mattila
Original culture in the development of contemporary tourism / Darko Vlahovi
Volitional degrees of gambling behaviors / Haemoon Oh, Cathy H. C. Hsu
Repeaters' behavior at two distinct destinations / Metin Kozak
An updated model of travel and tourism purchase-consumption systems / Arch G. Woodside, Robert I. King
Restaurant tipping and service quality : a tenuous relationship / Michael Lynn