71.		If you have their minds, will their bodies follow? Factors effecting customer loyalty in a ski resort setting / John S. Clark, Jill K. Maher Autor: Clark, John S. Coautor: ; Maher, Jill K., co-autor COTA(S): RE-1370
72.		How affective commitment boosts guest loyalty (and promotes frequent-guest programs) / Anna S. Mattila Autor: Mattila, Anna S. COTA(S): RE-1268
73.		Safeguarding your customers: the guest's view of hotel security / Julie Feickert [et al.] Resp- Sec.: Feickert, Julie Verma, Rohit Plaschka, Gerhard Dev, Chekitan S. COTA(S): RE-1268
74.		Understanding customer-derived value in the timeshare industry / Beverley Sparks, Ken Butcher, Grace Pan Autor: Sparks, Beverley Coautor: ; Butcher, Ken, co-autor Pan, Grace, co-autor COTA(S): RE-1268
75.		Using childhood memory elicitation to gain insights into a brand at a crossroads: the in-n-out burger situation / Kathryn A. Braun-Latour, Michael S. Latour Autor: Braun-latour, Kathryn A. Coautor: ; LaTour, Michael S. COTA(S): RE-1268
76.		An examination of whitewater boaters' expectations: are pre-trip and post-trip measures consistent? / Shannon Dickson, Troy E. Hall Autor: Dickson, Shannon Coautor: ; Hall, Troy E., co-autor COTA(S): RE-1633
77.		The changing travel behaviour of Austria's ageing population and its impact on tourism / Claudia Möller, Klaus weiermair, Eva wintersberger Autor: Möller, Claudia Coautor: ; Weiermair, Klaus, co-autor Wintersberger, Eva, co-autor COTA(S): RE-259
78.		There is a market for destination information brochures - but is there a future / Christian Laesser Autor: Laesser, Christian COTA(S): RE-259
79.		Creative tourism in destination development / Kaija Lindroth, Jarmo Ritalahti, Tuovi Soisalon-Soininen Autor: Lindroth, Kaija Coautor: ; Ritalahti, Jarmo, co-autor Soisalo-Soininen, Tuovi, co-autor COTA(S): RE-259
80.		Integrating sustainability into business : a management guide for responsible tour operations / Xavier Font, Janet Cochrane; United Nations Environment Programme Autor: Font, Xavier Coautor: ; Cochrane, Janet Co col. autor sec.: United Nations Environment Programme COTA(S): 11919