21.		Responsabilidade social nas cadeias hoteleiras / Javier Rey-Maqueira Palmer; Maria Razumova; Augusto González Autor: Palmer, Javier Rey-Maquieira Coautor: ; Razumova, Maria González, Augusto COTA(S): RP-1789
22.		Serviço, experiência e economias transformadas / Jorge de Jesus Autor: Jesus, Jorge COTA(S): RP-1789
23.		Measuring employees’ assimilation-specific adjustment / Zibin Song, Prakash K. Chathoth, Kaye Chon Autor: Zibin, Song Coautor: ; Chathoth, Prakash K. Chon, Kaye COTA(S): RE-1253
24.		A justice framework for understanding how guests react to hotel employee (mis)treatment / Pablo Zoghbi-Manrique-de-Lara, Teresa Aguiar-Quintana, Miguel A. Suárez-Acosta Autor: Zoghbi-Manrique-de-la-Lara, Pablo Coautor: ; Aguiar-Quintana, Teresa Suaréz-Acosta, Miguel A. COTA(S): RE-1193
25.		Promoting frontline employees' quality of life: leisure benefit systems and work-to-leisure conflicts / Jo-Hui Lin, Jehn-Yih Wong, Ching-hua Ho Autor: Jo-Hui, Lin Coautor: ; Jehn-Yih, Wong Ching-hua, Ho COTA(S): RE-1193
26.		The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry / Chang-Hua Yen, Hsiu-Yu Teng Autor: Yen, Chang-Hua Coautor: ; Teng, Hsiu-Yu COTA(S): RE-1193
27.		Hotels' environmental policies and employee personal environmental beliefs: Interactions and outcomes / Chia-Jung Chou Autor: Chia-Jung, Chou COTA(S): RE-1193
28.		Service quality and the training of employees: The mediating role of organizational commitment / Rajib Lochan Dhar Autor: Dhar, Rajib Lochan COTA(S): RE-1193
29.		The importance of supervisor support for effective hotel employees: an empirical investigation in Cameroon / Osman M. Karatepe Autor: Karatepe, Osman M. COTA(S): RE-1268
30.		A question of equilibrium: cruise employees at sea / Philip Gibson, Lawrence Perkins Autor: Gibson, Philip Coautor: ; Perkins, Lawrence COTA(S): RE-1830