
1.		Reducing turnover in the hospitality industry : An overview of recruitment, selection and retention / Mark A. Bonn Autor: Bonn, Mark A.
2.		Job satisfaction, organisation commitment and occupational culture : a case from the UK pub industry / Michael Riley...[et al.] Autor: Riley, Michael Coautor: ; Lockwood, Andrew Powell-Perry, Jan Baker, Michael
3.		Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry / Davoud Nikbin [et al.] Resp- Sec.: Nikbin, Davoud Marimuthu, Malliba Hyun, Sunghyup Sean Ismail, Ishak COTA(S): RE-1562
4.		Estamos na hotelaria para ir contra o standard / Carla Nunes Autor: Nunes, Carla COTA(S): RP-1062
5.		Face ao bom momento do turismo hoteleiros alertam que não podemos baixar os braços / Carolina Morgado Autor: Morgado, Carolina COTA(S): RP-1385