
31.		Formation de formateurs / Organisation Mondiale du Tourisme Data Publicação: 1996 Col.autor: OMT COTA(S): 6654
32.		La calidad de los prestatarios de servicios : la gestión de calidad en las cadenas hoteleras integradas / Matías Llabrés Aloy Autor: Aloy, Matías Llabrés
33.		La formation à la gestion et à la qualité dans l'hotellerie familiale et independante / Dominique Charpentier Autor: Charpentier, Dominique
34.		Quality hospitality education : training a cosmopolitan Workforce for internacional tourism / Jafar Jafari Autor: Jafari, Jafar
35.		Tourism in Europe : catalogue of statistical sources and economic information / Association of European Chambers of Commerce and Industry Data Publicação: 1996 Col.autor: Association of European Chambers of Commerce and Industry COTA(S): 5990
36.		Pour un tourisme côtier de qualité : la gestion intégrée de la qualité (GIQ) des destinations touristiques côtières / Commission Européenne Data Publicação: 1999 Col.autor: Comunidade Europeia. Comissão COTA(S): 7729.02
37.		Migrant and foreign skills and their relevance to the tourism industry / Carmen Aitken, C. Michael Hall Autor: Aitken, Carmen Coautor: ; Hall, Michael C.
38.		Political values of tourism and hospitality industry professionals: a scottish case study / Bill Kerr, Roy C. Wood Autor: Kerr, Bill Coautor: ; Wood, Roy C.
39.		EU legislation and the travel industry / John J. Downes Autor: Downes, John J.
40.		Hospitality-management competencies : identifying managers' essential skills / Christine Kay, Jhon Russette Autor: Kay, Christine Coautor: ; Russette, Jhon