
1.		What's new in quality issues? / John de Vial Autor: Vial, John de
2.		Marketing for tourism / J. C. Holloway, R. V. Plant Autor: Holloway, J. Christopher Data Publicação: 1990 Coautor: Plant, R. V. COTA(S): 4654
3.		The practice of public relations / Wilfred Howard Autor: Howard, Wilfred Data Publicação: 1989 COTA(S): 4237
4.		Public relations in local government / Tom F. Richardson Autor: Richardson, Tom F. Data Publicação: 1988 COTA(S): 4236
5.		Imagem e sucesso : guia de protocolo para empresas / Isabel Amaral Autor: Amaral, Isabel Data Publicação: 1997 COTA(S): 6774
6.		La formacion del personal en contacto, clave de la calidad en el alojamiento y los servicios turísticos / Gregorio Mendez de la Muela Autor: Mendez de la Muela, Gregorio
7.		Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens Autor: Kotler, Philip Data Publicação: 1999 Coautor: Bowen, John Makens, James C. COTA(S): 7236
8.		Bibliothécaires face au public / Anne-Marie Bertrand Autor: Bertrand, Anne-Marie Data Publicação: 1995 COTA(S): 7100
9.		An empirical study of the selected consequences of frontline employees' work-family conflict and family-work conflict / Osman M. Karatepe, Lulu Baddar Autor: Karatepe, Osman M. Coautor: ; Baddar, Lulu, co-autor
10.		Managing customer relationships in the self-service environment of e-tourism / Rosemary Stockdale Autor: Stockdale, Rosemary COTA(S): RE-1370